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Abecedni seznam programov
IDABC > A. Produktivnostna orodja in administrativni postopki > A.9 Razno
Source Forge > Pisarna/posel > Upravljanje projektov

Current revision (13:10, 31 January 2008) (edit) (undo)
 
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__NOTOC__
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{{ Infobox Software
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<!--leva kolona start -->
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| name = OTRS
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<div class="bodymaincoks" style="float:left;">
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| logo = [[Image:Otrs_logo.jpg|OTRS Logo|150px]]
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<div>
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| developer = [https://www.otrs.org Otrs.org]
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| latest_release_version = 2.2.4
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| latest_release_date = [[November 7]] [[2007]]
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| operating_system = [[Cross-platform]]
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| genre = Issue tracking system
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| license = [[GPL]]
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| website = http://www.otrs.org/
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}}
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'''OTRS''', which is short for ''Open-source Ticket Request System'', is an [[open-source software|open-source]] and [[free software|free]] [[issue tracking system]] [[software]] package which a company, organisation or institution can use to assign tickets to incoming queries, thereby greatly facilitating the handling of support requests and other customer traffic.
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[[image:Alfresco_logo.jpg|200px|center|Alfresco]]<br>
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'''OTRS odprtokodni kartični sitem *(Open source Ticket Request System).'''
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Omogoča upravljanje
 
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== In general ==
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<div class="coksnovice">
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Like other Trouble Ticket Systems, OTRS does much more than only dealing with mail boxes: for every ticket there is a history, showing what happened to the ticket within its life cycle. OTRS has the ability to merge multiple requests about the same incident together, thus making it possible to work on an incident rather than on singular requests. OTRS is a multiuser system which means that multiple agents may work simultaneously on the tickets in OTRS, reading the incoming messages, bringing them in order, and answering them. OTRS is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents.
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<!--lokalna pomoč start -->
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OTRS has integrated functionality for creating, reworking and searching [[FAQ]] texts. The FAQ texts may be incorporated into the agents' answers on tickets.
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=='''LOKALNA POMOČ'''==
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'''[https://www.agenda.si/poslovne-resitve/ecm-upravljanje-dokumentov-in-zapisov/alfresco-ecm.html Agenda d.o.o.]'''
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By using a multilingual web user interface OTRS is usable independently from the respective [[operating system]]s since it's operated from a [[web browser]]. Furthermore, this facilitates the usage of OTRS by external agents or even customers participating in working on or contributing to tickets.
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[mailto:uredniki@coks.si Prijavite] ponudbo lokalne pomoči
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</div>
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</div>
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<!--lokalna pomoč end -->
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<!--rss novice start -->
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<div class="coksnovice">
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== Novice==
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OTRS establishes a framework of functions. For example, the incident handling system SIRIOS of [[Bundesamt für Sicherheit in der Informationstechnik|BSI]], Germany, is based on OTRS.
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<rss>https://alfresco.com/rss/?feed=all/?t|charset=UTF-8|short|max=5</rss>
 
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</div>
 
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<!--box novice end -->
 
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<!--razlaga start -->
 
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<div class="uporabacoks">
 
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== Kako uporabljam Alfresco? ==
 
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[mailto:uredniki@coks.si Prispevajte] svoje izkušnje o uporabi OK rešitve.
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This software is supported by ''COKS'' at [mailto:podpora@coks.si podpora@coks.si]
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==Študije primerov uporabe==
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* [https://www Using Alfresco (angleški)]
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</div>
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<!--razlaga end -->
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</div>
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<!--levo end-->
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<div class="rightboxesout">
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<div class="coksboxsw">
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{{infobox programi
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| image = [[image:Alfresco_logo.jpg|100px]]
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| name = OTRS
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| kropis = zmogljiv kartični sistem
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| izdaja = 2.2.4
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| razvijalec = [https://www.otrs.org/ Otrs.org]
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| os = Linux
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| stack = [[php]]
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| licenca = [[GPL]]
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| spletnastran = [https://www.otrs.org www.otrs.org]
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| lokalizacija = Da
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}}
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</div>
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<div class="coksboxsw">
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==BREZPLAČNO SVETOVANJE==
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E-pošta: [mailto:podpora@coks.si podpora@coks.si]
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Forum: [https://forum.coks.si/viewforum.php?f=5 forum.coks.si]
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Tel. 02 421 61 53
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</div>
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<div class="coksdownloads">
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==Download==
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Zadnja stabilna različica: '''2.2.4'''
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Datum izida: '''30.09.2007'''
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===Izvršne različice programa ===
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* [https://www.alfresco.com/products/ecm/enttrial/ Alfresco Trial]
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* [https://wiki.alfresco.com/wiki/Download_Alfresco_Community_Network Alfresco Community]
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</div>
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<div class="coksdokumentacija">
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==Dokumentacija==
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* [https://www.alfresco.com/products/docs/ Osnovna stran dokumentacije (angleška)]
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</div>
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<div class="cokshelp">
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==Pomoč==
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* [https://forums.alfresco.com/ Alfresco Forumi]
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</div>
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<div class="cokslinks">
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==Hitre povezave==
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* [https://wiki.alfresco.com/wiki/Main_Page Alfresco Developers]
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* [https://www.alfresco.com/products/ecm/ Alfresco at a glance]
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===Povezave RSS===
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[[Category:A.9 Razno]]
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* [http://www.alfresco.com/media/coverage/feed/ Media Coverage]
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[[Category:Abecedni seznam programov]]
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</div>
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[[Category:Upravljanje projektov]]
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<!--desni meni end -->
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</div>
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Current revision

OTRS
OTRS Logo
Developer Otrs.org
Latest release 2.2.4 / November 7 2007
OS Cross-platform
Genre Issue tracking system
License GPL
Website https://www.otrs.org/

OTRS, which is short for Open-source Ticket Request System, is an open-source and free issue tracking system software package which a company, organisation or institution can use to assign tickets to incoming queries, thereby greatly facilitating the handling of support requests and other customer traffic.


In general

Like other Trouble Ticket Systems, OTRS does much more than only dealing with mail boxes: for every ticket there is a history, showing what happened to the ticket within its life cycle. OTRS has the ability to merge multiple requests about the same incident together, thus making it possible to work on an incident rather than on singular requests. OTRS is a multiuser system which means that multiple agents may work simultaneously on the tickets in OTRS, reading the incoming messages, bringing them in order, and answering them. OTRS is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents.

OTRS has integrated functionality for creating, reworking and searching FAQ texts. The FAQ texts may be incorporated into the agents' answers on tickets.

By using a multilingual web user interface OTRS is usable independently from the respective operating systems since it's operated from a web browser. Furthermore, this facilitates the usage of OTRS by external agents or even customers participating in working on or contributing to tickets.

OTRS establishes a framework of functions. For example, the incident handling system SIRIOS of BSI, Germany, is based on OTRS.




This software is supported by COKS at podpora@coks.si